The Only Lab Platform Built for AI-Ready Research & Automation
The ultimate digital platform for managing lab resources, equipment, and scientific workflows in connected labs — built on ServiceNow.
The Future of Lab Management
Legacy LIMS and ELN systems weren’t built for AI-powered research. Labs need an integrated digital infrastructure that automates workflows, connects resources, and streamlines data pipelines.
newLab® is the first lab management platform designed for this transformation. Built on ServiceNow, it provides a seamless, AI-ready ecosystem—empowering research teams with real-time insights and resource optimization for the future of scientific discovery.
AI-Ready Lab Operations
newLab® unifies lab assets, software, and workflows into a connected system that eliminates silos and supports AI-driven R&D.
- End-to-End Digital Infrastructure – Manages scientific equipment, IT systems and data flows from one single platform
- Enterprise-Grade Scalability & Security – Natively built on the ServiceNow platform, ensuring high availability, security and performance
- Seamless Connectivity – API integration with LIMS, ELN, ERP, and other critical lab systems.
Equipment & Resource Management
Gain full control over lab assets, scheduling, and maintenance. newLab® centralizes all lab resources, from equipment and software to consumables, ensuring maximum utilization and efficiency.
- Exhaustive and Reliable Inventory – Consolidate equipment allocation, usage, availability, maintenance history, and more, all in one single place.
- Smart Scheduling & Booking – Prevent conflicts, improve equipment utilization and make scientists’ life simpler.
- Standardize R&D operations – Ensure common data model, processes and working methods across all R&D sites.
Lab Service Requests & Digital Workflows
Streamline internal lab service requests and automate workflows. Manage everything from scientific imaging requests to analytical services with an intuitive system that ensures smooth collaboration.
- One-stop-shop for Shared Lab Services and Resources – Centralize request management for resources and lab services on one single platform for more efficiency.
- Automated Approvals & Tracking – Connect all teams involved in request fulfilment for frictionless collaboration and improved response times.
- Seamless Collaboration Across Teams – Foster creativity through the sharing of best practices and user feedbacks.
Analytics & Optimization
Leverage data-driven insights to maximize lab efficiency. newLab® provides 360° visibility into lab performance, equipment usage, and downtime, enabling proactive decision-making.
- Enhanced Decision-Making – Gain insights based on consolidated and accurate data, easily accessible through customizable dashboards in your workspace.
- 360° View of Lab Equipment Data – All your data accessible in one single place through seamless integration (usage, maintenance, compliance, financials, operations, etc.).
- Optimize Equipment Capacity – Make informed decisions about new investments and reallocation of unused equipment based on consolidated data.
15 Days Back to Science
per scientist each year by automating equipment scheduling and maintenance.
10–20% Less Equipment Spend
through better utilization and reduced capital purchases.
20% Less Admin Load
for teams managing lab resources and infrastructure.
How it works
Simplify lab management with a centralized hub for teams that allows flexibility with easily customized workflows.
Portal
A single, intuitive platform connecting scientists, lab support teams, and lab managers to streamline lab operations.
- Unified Portal – Access equipment, resources, service requests, and knowledge from one single place, anytime, anywhere.
- Seamless Workflow Automation – Reduce administrative burden and improve efficiency.
- Enterprise-Ready – Scalable across multiple labs and departments.
Workspaces
Tailored environments for different users, balancing collaboration with autonomy.
- Personalized Dashboards – Role-based views for scientists, managers, and support teams.
- Team Collaboration Without Disruptions – Assign tasks, track progress, and stay aligned.
- Flexible Access Controls – Maintain independence while ensuring seamless teamwork.
How Leading Labs Transformed Their Operations
Trusted by leading pharma and biotech companies to streamline lab operations, improve efficiency, and optimize resource utilization.
How Leading Labs Transformed Their Operations
Trusted by leading pharma and biotech companies to streamline lab operations, improve efficiency, and optimize resource utilization.
Transform Your Lab Operations Today
Ready to streamline lab management and optimize resources?
Experience the power of newLab® firsthand.
Frequently Asked Questions
How does newLab® integrate with our existing lab management systems?
We offer native integration with ServiceNow and API connectivity with LIMS, ELN, ERP, and other lab management tools, ensuring seamless data exchange without disrupting your existing workflows.
Can newLab® be customized to fit our specific lab processes?
Yes! newLab® provides no-code process customization, allowing labs to tailor workflows, permissions, and data tracking to meet unique operational needs across different departments.
What kind of support and training does newLab® provide?
We offer comprehensive onboarding, detailed user guides, and in-app tutorials to help your team maximize newLab’s potential. Ongoing support includes dedicated customer success managers and responsive technical assistance.
How does newLab® handle multi-site or global lab operations?
newLab® is scalable for enterprise-wide deployment, allowing you to manage lab assets and workflows across multiple locations while maintaining centralized oversight and standardization.
How does newLab® ensure regulatory compliance for laboratories?
newLab® maintains compliance by tracking and structuring critical regulatory data (FDA, EMA, ISO) within automated audit logs. It ensures data integrity, access control, and traceability, helping labs stay audit-ready while integrating seamlessly with regulatory reporting systems.
Optimize Your Lab Operations with Ease
Let’s explore how newLab® can streamline your lab management, reduce downtime, and maximize efficiency. Schedule a personalized consultation with our experts today.
- Tailored insights on lab resource management.
- Seamless integration with your existing systems.
- Expert guidance to address your unique challenges.