AI-Ready Lab Infrastructure for R&D-Driven Organizations
Structure your lab digital infrastructure and data workflows to support scalable, AI-powered research—without adding complexity to your IT stack.
Enable the Digital Foundation for Smarter, Scalable Research
AI and data science are transforming how R&D organizations innovate—but most labs still struggle with siloed systems and unstructured data. newLab® helps labs prepare for AI-driven lab management by creating a unified, structured, and interoperable data layer around lab infrastructure.
From lab equipment to service requests, everything is tracked and orchestrated in a platform built natively on ServiceNow. The result: Clean, accessible operational data that fuels automation, improves efficiency, and unlocks AI-driven insights—without needing to rebuild your tech stack.
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Structured Operational Data
Capture clean, high-quality data across all lab workflows to support automation and AI-driven insights. -
Connected Systems, Unified View
Eliminate silos by integrating lab infrastructure with ServiceNow, LIMS, ELN, and ERP systems. -
Ready for AI-Driven Decision-Making
Provide downstream tools and analytics engines with reliable, structured metadata from lab operations.
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Standardized Workflows Across Sites
Establish repeatable, configurable processes across global labs—improving consistency and scalability. -
Accelerate Digital Transformation
Enable intelligent lab management with a future-ready lab operations layer without disrupting existing systems or workflows. -
Enterprise-Grade Data Governance
Ensure secure, compliant, and well-managed data pipelines through ServiceNow-native architecture.
Key Features
Unified Lab Infrastructure Visibility
Track equipment, software, hardware, and scientific services in one place—building a digital foundation for data-driven operations.
Structured Data Capture Across Workflows
Every interaction—bookings, service requests, calibrations—is logged as structured metadata. No more scattered forms or disjointed logs.
ServiceNow-Native Platform Architecture
newLab® runs natively on ServiceNow, giving IT teams full control, governance, and seamless integration across enterprise systems.
Integration with LIMS, ELN, and ERP
APIs connect newLab® to scientific data and business systems—ensuring contextual data pipelines ready for AI processing and forecasting models.
Scalable Across Global R&D Sites
Deploy consistently across labs, with customizable workflows and role-based access for teams, departments, and regions.
AI-Ready Operations Layer
Enable downstream applications (predictive analytics, machine learning, automated resource allocation) by first cleaning and structuring your lab’s operational data.
How Leading Labs Transformed Their Operations
Trusted by leading pharma and biotech companies to streamline lab operations, improve efficiency, and optimize resource utilization.
Frequently Asked Questions
What makes newLab® “AI-ready”?
newLab® captures and structures operational lab data in real time—turning it into a usable, high-quality data layer that can support predictive models, analytics dashboards, or automation scripts.
Do we need data scientists to get value from this feature?
No—newLab® improves lab operations immediately through automation, visibility, and standardization. AI readiness is a byproduct of better data governance, not a requirement.
How does this differ from a LIMS or ELN?
LIMS and ELN handle scientific data (e.g., experiment results). newLab® focuses on operational infrastructure—ensuring all physical assets, services, and lab workflows are digitally orchestrated and audit-ready.
Can newLab® work with our AI tools or data lakes?
Yes. All structured metadata from newLab® can be pushed via API into data lakes, warehouses, or AI engines for further analysis or model training.
What’s required to implement AI-Ready Lab Infrastructure with newLab®?
No additional tools or integrations are required. Because newLab® runs on ServiceNow and connects to existing lab and IT systems, implementation is fast and scalable.
Modernize Your Pharma & Biotech Lab Operations
Give your R&D teams the tools they need to work smarter, faster, and more collaboratively.
Eliminate inefficiencies. Maximize asset ROI. Unlock innovation.