Automate Internal Lab Service Requests & Workflows—From Sample Pickup to Imaging
Streamline cross-team coordination, eliminate bottlenecks, and bring transparency to every lab service with a centralized, scientist-friendly request system.
Centralize and Standardize Every Lab Service Interaction
Whether it’s requesting microscopy time, sample prep, or media preparation services, lab teams often rely on fragmented systems—or worse, email and spreadsheets—to manage internal workflows.
newLab® replaces ad hoc processes with structured, traceable service requests that move through configurable approval paths. Scientists know exactly where their requests stand. Lab staff reduce admin overhead. Managers get transparency and control—all in one system that scales across labs, regions, and teams.
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Structured Request Intake
Standardize how scientists submit lab service requests with digital forms that capture all required information up front. -
Faster Turnaround Time
Eliminate email chains and manual follow-ups by automating request routing, approvals, and fulfillment steps. -
Cross-Functional Coordination
Align lab technicians, scientists, and operations teams with shared workflows and real-time status updates.
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Custom Workflows by Service Type
Configure specific routing paths, approval layers, and SLAs based on request category or department. -
Full Audit Trail
Every request is tracked from submission to resolution—supporting transparency, traceability, and operational analysis. -
Operational Insights & Capacity Planning
Understand request volume, turnaround time, and team workloads with built-in analytics.
Key Features of Lab Service Requests & Workflows
Digital Service Request Forms
Replace spreadsheets and email threads with structured, role-specific intake forms for services like sample analysis, media prep, and equipment cleaning.
Configurable Approval Routing
Set approval paths based on request type, department, urgency, or requester role—ensuring governance without adding friction.
Automated Notifications & Status Updates
Notify requesters and lab teams at every step of the process—submitted, approved, in-progress, completed—so no one is left guessing.
Service Catalog & Request History
Give scientists access to a clear menu of available services, request requirements, and a personal history of past submissions and outcomes.
Role-Based Workflow Control
Assign responsibilities, approvals, and fulfillment ownership based on role—keeping workflows secure, accountable, and scalable.
Embedded Chat Collaboration
Enable in-context messaging within each request so scientists, lab ops, and service teams can clarify details, share updates, and keep all communications tied to the task—eliminating the need for external emails or Slack threads.
Analytics Dashboard
Track service volume, time-to-completion, request type distribution, and bottlenecks—supporting resource allocation and team performance reviews.
How Leading Labs Transformed Their Operations
Trusted by leading pharma and biotech companies to streamline lab operations, improve efficiency, and optimize resource utilization.
Frequently Asked Questions
What kinds of lab services can be managed through newLab®?
Any internal lab service—such as imaging services, spectrometry, cell media preparation, glassware sterilization, and more—can be digitized and automated through configurable request workflows.
Can scientists see the status of their requests?
Yes. Every request includes a real-time status tracker and notification trail, so scientists know exactly where things stand without sending follow-up emails.
Can different service types have different workflows?
Absolutely. Each request type can follow its own logic—different approvers, routing steps, SLA targets, and fulfillment paths.
Is there a limit to how many services we can manage?
No. The platform is built to scale across departments and locations. You can define and manage an unlimited number of service types and workflows.
Do we need to connect this to other systems?
No additional systems are required. However, newLab® integrates with ServiceNow and can connect to LIMS and ELN systems, or even external service providers systems, for enhanced coordination.
How does this reduce admin workload for lab teams?
By automating intake, routing, and updates, newLab® removes the need for back-and-forth emails, spreadsheets, and status checks—saving time and reducing errors.
Can I track how long requests take to complete?
Yes. Every request is timestamped and logged, with reporting that shows average turnaround times, request backlogs, and service team capacity.
Modernize Your Pharma & Biotech Lab Operations
Give your R&D teams the tools they need to work smarter, faster, and more collaboratively.
Eliminate inefficiencies. Maximize asset ROI. Unlock innovation.